Gremminger’s and Lara’s posts about the ordeal are now going viral on social media. United is facing online backlash.
“Another reason I will never ever fly or support doing business with United Airlines!” one Twitter user writes.
A United spokesperson addressed the incident in a statement to The Points Guy: “This was a tragic accident that should never have occurred, as pets should never be placed in the overhead bin. We assume full responsibility for this tragedy and express our deepest condolences to the family and are committed to supporting them. We are thoroughly investigating what occurred to prevent this from ever happening again.”
According to United’s website, its policy for onboard pets is: “A pet traveling in cabin must be carried in an approved hard-sided or soft-sided kennel. The kennel must fit completely under the seat in front of the customer and remain there at all times.”
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